FAQs
- Can I cancel anytime?
- Do I keep my Vimeo Pro or Vimeo Business features when I switch to Premium?
- What else do I need to go live?
- Are there any streaming limitations?
- Will my audience see my events in 1080p?
- What is cloud transcoding?
- What network ports are needed to stream?
- What bitrate should I stream?
- What about frame rate?
Can I cancel anytime?
If you're not satisfied with your membership, you'll be able to get a refund for an annual membership within 30 days from the day you subscribed.
Do I keep my Vimeo Pro or Vimeo Business features when I switch to Premium?
Yes! You keep all of your features and videos, and your account will be upgraded to include the additional features and storage that come with your Premium membership.
What else do I need to go live?
Besides your membership, you will need a reliable internet connection, and a camera connected to an RTMP-enabled encoder, which will send your live stream to Vimeo. You can use any encoder you want, but we recommend Livestream Studio, Mevo, OBS, or Telestream Wirecast.
Are there any streaming limitations?
With Vimeo Premium, you can stream up to 3 events simultaneously, each stream being limited to 12 hours. Premium members also get unlimited streaming to any number of viewers and can create unlimited events, however this is subject to Vimeo's fair use policy - 'If your bandwidth usage is higher than 99% of self-serve users on our platform in any calendar month (currently around 2TB per month), we may reach out to discuss a more suitable plan for your needs. Most Vimeo accounts never reach this threshold'.
Are there overages or fees based on the number of viewers?
As long as your account remains under the 99th percentile of bandwidth usage on Vimeo (as most accounts do), we will never charge you overages.
Will my audience see my events in 1080p?
Your audience will be able to see your events in 1080p, as long as your source stream is outputting at 1080p and your audience has a strong network connection. If not, they’ll be served a stream at the quality appropriate to their device and bandwidth.
What is cloud transcoding?
Cloud transcoding means that all live streams are transcoded by Vimeo for optimal playback in the Vimeo player. This provides viewers with the best experience possible for their device and bandwidth, keeps your required outbound bandwidth to a minimum, and saves you the trouble of using expensive encoding equipment.
What network ports are needed to stream?
All encoders use various internet ports to communicate with Vimeo, all of which need to be made open to both incoming and outgoing communication.
These ports are:
- TCP 1935
- TCP 80
- TCP 443
- UDP 53
- UDP 2088
In addition, if you are using our browser-based encoder, you will need to open the following which allows for WebRTC.
- TCP 3478
- TCP 19305
- TCP 19307
Ports 1935, 80, 2088, and 443 represent RTMP, HTTP, and HTTPS respectively. Many corporate and academic networks’ security policies will block UDP 53, as it provides DNS. UDP 2088 should be open when broadcasting from Mevo (iOS and Android). If any of these are blocked, you may want to get in touch with your network administrator or IT prior to proceeding further with setup.
Learn more about our network recommendations.
What bitrate should I stream?
2000kbps can produce a 720p stream whereas 5000kbps is the maximum bitrate we support for a 1080p stream. If you are streaming with a bitrate significantly less than 2000kbps, your stream may appear pixelated or experience lag.
What about frame rate?
All livestreams are transcoded to 30FPS. However, if you send a stream at 60FPS, the archived video from your event will be transcoded to 60FPS.