FAQs
- Can I cancel anytime?
- What else do I need to go live?
- Are there any streaming limitations?
- Will my audience see my events in 1080p?
- What is cloud transcoding?
- What network ports are needed to stream?
- What bitrate should I stream?
- What about frame rate?
Can I cancel anytime?
If you're not satisfied with your membership, you'll be able to get a refund for an annual membership within 30 days from the day you subscribed.
What else do I need to go live?
Besides your membership, you will need a reliable internet connection, and a camera connected to an RTMP-enabled encoder, which will send your live stream to Vimeo. You can use any encoder you want, but we recommend Livestream Studio, Mevo, OBS, or Telestream Wirecast.
Are there any streaming limitations?
With an Advanced plan on Vimeo, you can stream up to two (2) events simultaneously, and each stream is limited to 12 hours. Advanced and Enterprise customers also get unlimited streaming to any number of viewers and can create unlimited events. However, this is subject to Vimeo's bandwidth policy of 2TB per month.
Are there overages or fees based on the number of viewers?
As long as your account remains under the 99th percentile of bandwidth usage on Vimeo (as most accounts do), we will never charge you overages.
Will my audience see my events in 1080p?
Your audience will be able to see your events in 1080p, as long as your source stream is outputting at 1080p and your audience has a strong network connection. If not, they’ll be served a stream at the quality appropriate to their device and bandwidth.
What is cloud transcoding?
Cloud transcoding means that all live streams are transcoded by Vimeo for optimal playback in the Vimeo player. This provides viewers with the best experience possible for their device and bandwidth, keeps your required outbound bandwidth to a minimum, and saves you the trouble of using expensive encoding equipment. You can follow this article for more specifics on the features of cloud transcoding live videos.
What network ports are needed to stream?
All encoders use various internet ports to communicate with Vimeo, all of which need to be made open to both incoming and outgoing communication.
These ports are:
- TCP 1935
- TCP 80
- TCP 443
- UDP 53
- UDP 2088
In addition, if you are using our browser-based encoder, you will need to open the following which allows for WebRTC.
- TCP 3478
- TCP 19305
- TCP 19307
Ports 1935, 80, 2088, and 443 represent RTMP, HTTP, and HTTPS respectively. Many corporate and academic networks’ security policies will block UDP 53, as it provides DNS. UDP 2088 should be open when broadcasting from Mevo (iOS and Android). If any of these are blocked, you may want to get in touch with your network administrator or IT prior to proceeding further with the setup.
Learn more about our network recommendations.
What bitrate should I stream?
2000kbps can produce a 720p stream whereas 5000kbps is the maximum bitrate we support for a 1080p stream. If you are streaming with a bitrate significantly less than 2000kbps, your stream may appear pixelated or experience lag.
What about frame rate?
30FPS is the maximum frame rate for all live streams on Vimeo. Live streams that are sent at a frame rate higher than 30FPS will be converted down to 30FPS. Simulcasted live streams and live archives resulting from live streams on Vimeo also have a maximum of 30FPS.
Live archives can, however, be replaced with 60FPS video files using the replace tool after the event ends.