Vimeo Enterprise accounts can have access to Vimeo OTT features, including customer support. This is not available to self-serve accounts on Vimeo; if you aren't a current Enterprise member, but you're interested in discussing this option for your needs, feel free to reach out to us here.
Vimeo OTT customer support has your customers covered for all issues related to billing, technical support, and account access that they encounter on your site or apps.
Around-the-clock, professional support is a unique benefit to using the Vimeo OTT platform. We’ve prepared this document to walk you through the support we offer and help you and your buyers make the most out of this service.