Third-party integrations, applications, and plugins are not built or maintained by Vimeo. In the event that issues with these integrations arise, you should reach out to the developer of that integration. They will most likely be the best source of information, since they have visibility into the technology. Most of the time, Vimeo will not be able to support this third-party software.
We do provide some setup and additional information on the integrations we've developed in partnership with other organizations; you'll find these listed out on the Integrations page.