When you host a webinar, you can keep track of who registered, whether or not they attended the virtual event, and how much of your webinar they watched.
Enterprise users can additionally track the attendees’ interactivity such as poll responses and questions asked.
In this article:
In the webinar management page (which you can always access from the “Live events” section of your video manager), clicking the Attendees button on the right side will open a table view of all the registrants for your event, including the information they provided in the registration form, whether or not they attended the virtual event and the cumulative percentage of how much of the event they watched.
⚠️Note: Only Enterprise members can access the cumulative percentage of how much of the event their attendees have watched.
You can click onto an individual’s row to get a closer look at this information, including how much they watched, where they dropped in and dropped off.
Enterprise users will also be able to see an attendee’s participation activity in Polls and Q&A.
- If you run a poll during your webinar, you can see which option the attendee chose alongside the overall poll results. You can also see if they did not participate in your poll(s).
- If you enable Q&A during your event, you can see questions the attendee asked and questions they upvoted. Questions they asked anonymously will not be displayed.
Note that before your event, you can also go into here and block any attendee if needed by clicking their name, then click Block attendee. If you block them here, this will prevent them from watching your event but it will not impact their ability to access your event’s chat and you will have to ban them via the chat window as well.
⚠️Note: If an attendee has “Do not track” turned on in their browser, we will not be able to populate viewer analytics for that attendee.
Click Export CSV to download a CSV of this table to your hard drive. To close out the table, either click the X in the upper right corner or press the ESC key.
Total viewership metrics
After your webinar’s stream, you can come back to the webinar management page and see how your webinar performed overall.
Click the Analytics option on the right side of the page.
A panel will open with the following information:
- Live views: How many times the live player loaded
- Peak viewers: Highest number of viewers your event had while live
- Average time watched: The average amount of time a viewer was on your live event
- Total time watched: The sum of each viewer’s total watching time.
These analytics currently do not account for any views that took place after your webinar was live.