Not sure which plan type you have? Check “Membership” in the upper left corner of your account settings.
After you've purchased a subscription and used Vimeo for a while, or as your business and needs grow, you may wish to upgrade your membership plan to access additional features and helpful tools. Learn more about Vimeo plans at ‘Compare Vimeo plans’
By default, Vimeo subscriptions automatically renew each cycle (yearly or monthly) to ensure uninterrupted service. Below, we'll address common questions about subscription renewals and how upgrading works.
In this article:
- Will my subscription renew automatically?
- Why did my subscription not auto-renew when I enabled auto-renew?
- Can I upgrade to a higher membership tier?
- Can I downgrade my Vimeo plan to a lower membership tier?
- Will I be credited for an active previous purchase if I upgrade to a higher tier?
Will my subscription renew automatically?
By default, your membership renews automatically on the renewal date listed on your billing settings page unless you cancel automatic renewals before your renewal date.
Learn how to disable auto-renewal at ‘How do I disable auto-renewal for my Vimeo subscription plan?’.
If your subscription automatically renews and this was not your intention, you can request a refund as long as the charge was taken within 30 days (for annual plans) or 5 days (for monthly plans).
If you would rather cancel your subscription, learn how at ‘Cancel my subscription’.
Why did my subscription not auto-renew when I enabled auto-renew?
If you have enabled the automatic renewal of your subscription, the payment method provided must be up to date to charge successfully. For example, we will not be able to charge an expired payment method. As a first step, please ensure your payment method details are correct.
If you’re having issues with the transaction, it’s always best to contact your bank or card issuer for more information.
If you are updating your payment method, our system will charge you immediately for a renewal.
Can I upgrade to a higher membership tier?
You can upgrade to a higher membership tier by visiting our upgrade page. You compare plan features at ‘Compare Vimeo plans’
Can I downgrade my Vimeo plan to a lower membership tier?
Our support team can assist you with scheduling a downgrade.
Learn more at 'Downgrade your subscription'.
Will I be credited for an active previous purchase if I upgrade to a higher tier?
We automatically prorate your purchase when you upgrade to a higher subscription tier.
Example: if you're halfway through your annual Standard subscription and want to upgrade to the Advanced plan, we would apply what you’ve already paid for the remaining half of your Standard subscription towards the cost of your Advanced subscription.
In this case, you would have a year of Advanced membership starting from the date your account was upgraded.