How can I receive a refund for my purchase?
If you are unhappy with your paid membership, that makes us sad to hear. Please contact us to request a refund.
- Yearly subscription purchases are eligible for a refund within 30 days of purchase.
- Monthly subscription purchases are eligible for a refund within 5 days of purchase
Unfortunately, any members requesting a refund beyond the specified period will not be refunded. For more info on our refund policy, visit our Terms of Service.
Can I receive a partial refund for my purchase?
We are unable to facilitate partial refunding of accounts in order to accommodate refund requests outside of the eligibility time frame.
Special Promotions
From November 23rd, 2020 to December 21st, 2020. Users who purchase Vimeo Premium for the first time will get a promotional code for 100% off of the Mevo Start camera.
Please note that Vimeo’s standard refund policy and free-trial period do not apply to purchases made in conjunction with this special offer. They are instead held to the special terms listed below, and are not eligible for refunds.
https://vimeo.com/mevo-2020-terms
In-App Purchases
Google Play Purchases
For purchases made via Google Play, you can contact us to request a refund, or request the refund through Google support.
- Yearly subscription purchases are eligible for a refund within 30 days of purchase.
- Monthly subscription purchases are eligible for a refund within 5 days of purchase
Unfortunately, any members requesting a refund beyond the specified period will not be refunded. For more info on our refund policy, visit our Terms of Service.
Apple Purchases
To request a refund for a subscription purchased through iTunes or the Apple App Store, we recommend reaching out to Apple Support. Since the purchase was made through their app platform, it's subject to their refund policy and must be handled by Apple's support team.