In this article:
- How do I receive a refund for my purchase?
- Can I receive a partial refund for my purchase?
- Refunds for Google Play Purchases
- Refunds for Apple Purchases
How do I receive a refund for my plan purchase?
First, if you are on a Starter, Standard, or Advanced plan, be sure to unassign all of your team seats. We won’t be able to refund you if any seats are assigned to your team members.
To request a refund, please click here to contact our support team. Only the Owner of the account may request a refund.
- Yearly subscription purchases are eligible for a refund within 30 days of the initial purchase.
- Monthly subscription purchases are eligible for a refund within 5 days of the initial purchase.
- Please visit our Terms of Service for refund eligibility.
⚠️ Note: This refund policy only applies to plans you can purchase on your own. If you are on an Enterprise account, please review our Enterprise terms and contact your account manager with any payment-related questions.
I bought too many seats. Can I get a refund for the seats I don't need?
We’re not able to refund individual seats you bought as part of your initial plan purchase. We also cannot refund any subsequent purchases.
If you purchased multiple seats as part of your initial plan purchase, we can refund that purchase in full if it’s within our terms. You could then re-purchase your plan with the desired number of seats. To proceed with this, click here to contact our support team.
Can I receive a partial refund for my purchase?
We can’t accommodate any partial refund requests, such as for requests outside of the eligibility time frame, or requests to refund some seats on your plan.
Refunds for Google Play Purchases
For purchases made via Google Play, you can either contact us to request a refund, or request the refund through Google support.
- Yearly subscription purchases are eligible for a refund within 30 days of purchase.
- Monthly subscription purchases are eligible for a refund within 5 days of purchase.
Unfortunately, any members requesting a refund beyond the specified period will not be refunded. For more info on our refund policy, visit our Terms of Service.
Refunds for Apple Purchases
To request a refund for a subscription purchased through iTunes or the Apple App Store, we recommend reaching out to Apple Support. Since the purchase was made through their app platform, it is subject to their refund policy and must be handled by Apple's support team.