This article includes some common questions about analytics on Vimeo. For an overview of the available analytics, check out this article.
How long will it take for my analytics to show up after switching from Basic to Plus, Pro, Business, or Premium?
When you switch from Basic to Plus, Pro, Business, or Premium, you’ll get access to our full suite of video analytics right away, but it will take some time for our robots to prepare your impressions count. This process should take about a day — just enough time to go out and shoot yet another video.
Can I export my analytics?
If you’re a Vimeo Plus, PRO, Business, or Premium member, you sure can! At the bottom of any analytics report, you have the option to export your data into a CSV. Any filters applied will be reflected in the exported CSV.
Also, CSV exports will only include the top level of data from each report. Therefore, PRO, Business, and Premium members will not be able to download second-level data points such as city or region, exact embed URLs, or browser / OS / version in their reports. This information is only available online.
When I search for analytics within a particular date range, does it reflect my timezone?
To make sure we’re all seeing the same thing, our analytics use GMT / UTC (aka the Greenwich Mean Time or Coordinated Universal Time) — both in what we display on-site and what we provide when we export the data into a CSV file. You can quickly find the difference between your timezone and UTC by searching for your city name at time.is.
Do my own interactions with my videos count in my analytics?
Nope. Analytics tell you about the way that other people interact with your videos.
When you're logged in to your account, your impressions, views, and downloads do not count toward your video analytics, so long as you’re interacting with your video in the same browser in which you’re logged in.
How accurate are Vimeo analytics?
Pretty darn accurate! The new analytics system we launched in 2015 is even more precise than the previous version.
Keep in mind, though:
- There are certain analytics that we can’t get in certain reports
- There are situations where we can’t capture all the data about a particular viewer
- We capture limited data through our API and third-party player links
On occasion, there might be a reporting delay, but don't fret — we're always keeping careful records and keeping numbers as accurate and up to date as possible.
Why am I seeing different numbers in different areas of my analytics?
For reports that generate more than 100 rows, we only show the top 100 results. Therefore, the sum of those 100 rows may differ from totals displayed elsewhere in analytics that reflect all videos or results.
What analytics does Vimeo record if I display my video in a third-party player?
Unfortunately, there isn’t very much data we can gather from views that don’t occur within the Vimeo player.
For PRO, Business, Premium users using third-party player links, we can only approximate the number of times the file is being played. Multiple impressions / views by the same viewer in the same browser session will not be counted (like they are when our own player is used).
We also cannot count finishes or any engagement analytics for these views. In many cases, we will still be able to detect the website where the view is happening, the location of the view, and the device, however, this is less reliable than it would be with our own player.
How accurate are the analytics coming from third-party devices like the Apple TV and Roku?
Unfortunately, most apps that make use of the Vimeo API (including our official app for Roku) can only pass back a limited amount of information. We aren’t able to present engagement or finish analytics for these views. In addition, the view counts can sometimes be off for issues that are out of our control.
That said, we do log views on the tvOS Apple TV app, but do not on the old Apple TV app.
What does "Unknown" mean in my analytics?
When we record an impression or view on your video but are unable to determine the device, location, or website where it originated, we count it toward your total analytics under "Unknown."
Unfortunately, there's nothing we can do to recover additional data from those visits. It simply isn't available to us!
If you've set up domain-level privacy, we can assure you that any analytics listed as "Unknown" are only coming from the domains you've chosen to allow.
Ultimately, when it comes to displaying analytics for your videos, we give you as much information as possible. If we didn’t include "Unknown" analytics, you wouldn’t know how many people visited your video.
How do I hide my video analytics from viewers?
To hide your video analytics from the public, head to your account settings by clicking "Account Settings" from your profile picture at the top navigation of your profile page. Once you're in Settings, click on the "Videos" tab on the left side, and then check the option under Video Preferences that says “I prefer not to share my video analytics with other people.”
Note: This only hides analytics on your video page and in search. They will remain visible through any collections they have been added to.
Why am I seeing a dash or “Data unavailable” under likes and comments?
Likes and comments are not applicable in some reports. For example, they can’t be broken down by region, device, or source URL because we aren’t able to capture this information.
Vimeo Plus, PRO, Business, and Premium members can see views by device type by clicking on Device under the View More menu. Additional details (such as browser type and operating system) are available to PRO, Business, and Premium members by clicking the [+] option next to the device category.
PRO, Business, and Premium members can go one level deeper and see the exact URL (e.g., facebook.com/vimeo/posts/12345) by clicking the [+] button next to each domain.
You can see the number of views within a particular region or city by clicking on Region under the "View More" menu, and then clicking on the [+] option next to any country. In some cases, you may need to expand another level at the state or region level by selecting the [+] option at that level as well.
For example, to see how many views you got in San Francisco, you’ll navigate to the United States, then California, then San Francisco.
We provide a second-by-second report on a particular viewing session. Based on this data, we pull together engagement estimations showing how many of your viewers got to certain points in your video. (Note: These reports are available for Pro, Business, and Premium members only.)
On the engagement graph, each play is tracked from the point of the video when the user starts watching (usually 0:00, but sometimes later) to the maximum timestamp we’re able to detect (within a single browser session).
We can account for parts skipped in a viewing session which means some graphs may slope downward and then upward again towards the end. Viewers scrubbing back on the video will not change the shape of the graph.
What do I do if my analytics aren't loading?
We would suggest refining your data set or query to be as specific as possible -- larger queries can take longer to run. For example, instead of filtering for 2020, filter for April-July 2020. This may help the analytics to load faster. If it's still not working, feel free to reach out to our support team and we'll take a look.