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Billing and Membership

This section contains information about setting up and managing your account and membership level, as well as the various membership types we offer. Under "Membership Plans," you'll find breakdowns of all our memberships. The "Billing and Purchases" section covers how to manage your memberships, including in-app purchases as well as refunds and sales tax. "Account Settings" covers everything having to do with your account itself, including password and profile management.

Membership Plans
  • Compare Vimeo plans
  • What's included with Vimeo Enterprise?
  • What's included with Vimeo Premium?
  • What's included with Vimeo Business?
  • What's included with Vimeo Pro?
  • What's included with Vimeo Plus?
See all 8 articles
Managing your membership
  • FAQ: Common issues after requesting a refund
  • Refunds for Plus, Pro, Business, and Premium
  • Renewals and upgrades
  • Downgrade your subscription
  • Lapsing from paid membership to Basic membership
  • Cancel your subscription
See all 9 articles
Payment
  • Accepted payment methods
  • Change or remove your payment method
  • Sales tax, VAT, and GST Collection
  • Purchase history and receipts
  • Discounts and Programs
Team Management
  • Accepting an invitation to join a team 
  • Team member types
  • Add and remove team members on your account
  • Request access to be a folder contributor
  • Change account ownership
Account Settings
  • Trouble accessing your account
  • Secure your account with two-factor authentication
  • Transferring videos from one account to another
  • Updating your email address
  • How to update your password
  • Manage email notification settings
See all 12 articles
Getting Help
  • Languages supported on the Vimeo website
  • How to contact Vimeo Support

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